Are the cigarettes sold at onlysmoke.com of the first choice?
The cigarettes sold at onlysmoke.com are of the highest quality available on the market.

Can I pay using postal order or check?
NO, you can only pay by credit card (Mastercard and Visa).

Is it safe to send you my credit card details?
YES. The site is certified and implements the SSL system released. Secure Payment is garanted by Datatrans, who grant secure transaction by secure server side, SSL certified, secured by VISA and MASTERCARD.

Does onlysmoke.com have a database containing the customers credit card details?
NO. The credit card details only follow the regular cashing procedure. The details are not stored for subsequent purchases.

Are there countries to which you do not deliver?
YES. The cigarettes sold at onlysmoke.com can be purchased only from countries that are in our country list. We don't ship to Switzerland, Lichtenstein and EU countries.

Are the shipping times shown at the General Info Delivery page guaranteed?
NO. Air Mail delivery times can be affected by mailing problems in the destination country.

What happens if I am not at home when the parcel arrives?
There are two possibilities: * Depending of the postal law in your country, the parcel can only be delivered to the addressee or to another person (e.g. a member of the family, a colleague, a porter, etc.) who will sign a receipt. If no-one is at home, a postman will leave a note. * The parcel can be taken from your local post office with no additional charge. Please note that this standard procedure may be slightly different in your country.

What does "Separate delivery" mean?
Example: if you order ten cartons of cigarettes at once you will
receive separate parcels. Each parcel will be scheduled for shipped
according to the international postal regulations. One parcel contains up
to two cartons. So in most cases you'll receive the ten cartons in
different days.


Is the package tough enough?
YES. The package consists of a stiff cardboard carton specifically designed for being sent by mail. In this way, we can be certain that your cigarettes - including "soft packs" - will reach you in perfect condition.

What information is written on the parcel?
Your address. Our address. Description of the contents, for the Postal Authorities.

Is it common for the parcels or some of the packets to be stolen?
NO. We have never heard of these incidents but we have taken this event into consideration since we send products to all destinations world-wide.

Do I have to pay a fee to join onlysmoke.com?
NO, you do not, the access to our site is free and you need not pay a fee to enter it or to make your purchases.

Do you deliver by couriers? (e.g.: DHL, UPS, TNT, etc.)
NO. We work with public postal service only.

Can I track my parcel by means of its number?
NO.

Do you sell other brands of cigarettes in addition to those advertised at your site?
NO. All brands we sell are shown on our site.

Will you be offering other brands in the future?
YES. The number and type of available brands may change in time.

Why are the prices of the cigarettes sold at onlysmoke.com considerably more competitive than one of your competitors?
Because we purchase bulk amounts of cigarettes from the manufacturers and we limit our choice to a few selected brands. The products reach our customers without additional steps and the procedure is extremely rational.

Is smoking duty-free cigarettes against the law?
NO. Duty-free cigarettes can be smoked anywhere in the world. These cigarettes are sold in all international airports.

Can I buy large amounts of cigarettes at onlysmoke.com?
The number of cigarettes that can be purchased at onlysmoke.com is left to the discretion of the users* who must be aware of the laws in force in their country and the sanctions in which they may incur if their intention is to resell "duty free" cigarettes. Furthermore, the matter of online commerce via international shipping is rather controversial and currently evolving, both in terms of customs procedures and fiscal matters.

Can onlysmoke.com disclose data on who bought cigarettes online to others?
Absolutely not. All personal information in the onlysmoke.com web site will be treated according to the National Law. The data could not be disclosed even upon an official request submitted by foreign country authorities.

How many days takes my parcel to arrive at home ?
Normally all the goods arrive in 10-15 working days.
Delivery time can be delayed up to 45 days due to mailing problems beyond our control, custom security check or postal rules changing.


Return Policy
Our goods are shipped on duty free tax. The costumer must know the law for tobacco import and the restrictions or tax that can be applied on the orders.
Any orders already shipped, that have been cancelled or returned directly from customs or refused by the costumer for skip tax payment, will be charged the costs of $ 13.00 (shipping $5.00 and handling $ 3.00) per refused parcel. A credit will be issued to the costumer account once the parcel reaches our warehouse (this may take up to 90 days depending on your location.)
If you refuse a parcel you must immediately notify to info@onlysmoke.com all details (order number, description of the goods refused) and motivation.
A ticket will be opened and an arrangement will be found for the satisfaction of both parts.
To avoid scam, please note that refunds are possible only when the returned or refused goods reaches our warehouse.